Frequently Asked Questions

Click on a question below to see its answer

-INTERIOR PAINTING-

 

 

-EXTERIOR PAINTING-

 

 

-WOOD REFINISHING-

 

 

-CONCRETE STAINING-

 

 

-GARAGE AND OTHER FLOOR COATINGS-

 

 

-REPAIR SERVICES-

 

 

-MATERIALS-

 

 

-ESTIMATES/BIDS/QUOTES-

 

 

-WARRANTIES-

 

 

-PAYMENTS-

 

 

-OTHER-

 

 

If you have a question that is not covered on this page or need further clarification, please call us at (925) 818-7500, or email us at info@steadyhandpaintpros.com

 

Interior Painting

 

Will you move my furniture?

 

To limit liability, we don’t normally include moving furniture and personal effects. However we will do so at an additional cost, upon request.

 

Will you protect my property from paint?

 

Yes, we will protect all areas prone to paint spatter, sanding dust, etc. with tape, plastic, and drop cloths.

 

What prep will you perform?

 

Once all furniture and personal items are moved away from the work area, we begin by removing electrical plates, door hardware, unused nails and picture hangers, surface adhesives, and any other needed items. We then scrape to remove peeling paint, and surface damage. We patch small holes with lightweight spackle in walls, and with painter’s putty in wood. We patch larger holes and imperfections with joint compound (mud). Once dry we sand these patched areas, and blend texture as needed. Cracks in corners and seams are caulked. If needed, smooth areas are also sanded.

 

Will you use a primer?

 

We typically spot prime patches and stains. Most of the finish materials we use contain primer, so it isn’t necessary to fully prime surfaces before painting. We will however do this if the surface is bare wood or drywall, is in very poor condition/has adhesion issues, or if the finish color is considerably different from the existing color.

 

How many coats of paint will you apply?

 

Since we use very high-quality finish materials which contain primer, for similar colors or minor color changes, we usually apply one finish coat of paint. For considerable color changes or upon request (at time of initial estimate), we will apply additional coats of paint.

 

How do I maintain my interior paint job?

 

By using high-quality materials, we ensure better cleanability for minor surface smudges and surface stains. Usually a wet rag will remove these things, with no damage to the paint film. We also provide you with any leftover paint when the project is complete to touch up areas that become scuffed.

 

Do you paint murals or specialty faux/finishes?

 

We do not do murals or other artistic painting. However we do have experience with various faux finishes, like sponging and ragging, and will provide an estimate for these types of projects upon request.

 

Will there be leftover paint after my project is completed?

 

Yes, and you will get to keep it. All materials we purchase are worked into the project price, so the paint actually belongs to you.

 

Exterior Painting

 

Will you move my patio furniture, and any personal items?

 

To limit liability, we don’t normally include moving furniture and personal effects. However we will do so at an additional cost, upon request.

 

Will you protect my personal property from paint?

 

Yes, we will protect all areas prone to paint spatter, sanding dust, etc. with tape, plastic, and drop cloths.

 

Do you pressure wash?

 

We pressure wash all surfaces to be painted to remove dirt, debris, chalk, and peeling paint on nearly all exterior painting projects. The main exceptions are properties that have paint which contains lead, as pressure washing these areas can disperse toxic contaminants.

 

What prep will you perform?

 

Once the work area is free of obstructions and the surfaces are clean, we begin by removing unused nails, hooks, etc. We then scrape to remove any peeling paint and surface damage. If required (and if no lead is present) we will grind areas where paint has peeled to remove any other loose paint, and to smooth the edges. We patch holes and imperfections with putty or cementitious patching compounds, depending on the surface type and severity of the damage/hole size. Cracks in corners and seams are caulked, as needed. Rough areas are then sanded.

 

Will you use a primer?

 

We typically spot prime patches and stains. Most of the finish materials we use contain primer, so it isn’t necessary to fully prime surfaces before painting. We will however do this if the surface is bare wood or concrete, is in very poor condition/has adhesion issues, or if the finish color is considerably different from the existing color.

 

Do you spray, roll, or brush?

 

For most homes and buildings we spray the body (eaves/walls) of the house, and smooth the paint into the surface with a roller as it is sprayed. All remaining areas are painted with brushes and rollers. For properties where spraying isn’t an option, we will apply the finish entirely with brushes and rollers.

 

How many coats of paint will you apply?

 

Since we use very high-quality finish materials which contain primer, for similar colors or minor color changes, we usually apply one finish coat of paint. Backrolling while spraying also applies more paint to the surface. For considerable color changes or upon request (at time of initial estimate), we will apply additional coats of paint.

 

How do I maintain my exterior paint job?

 

By using high-quality materials, we ensure better cleanability for minor surface smudges and surface stains. Usually a wet rag will remove these things, with no damage to the paint film. We also provide you with any leftover paint when the project is complete to touch up areas that become scuffed.

 

Do you have a limit on property size?

 

We do not paint properties over 3 stories tall. Other than that, size isn’t really an issue

 

Will there be paint leftover after my project is completed?

 

Yes, and you will get to keep it. All materials we purchase are worked into the project price, so the paint actually belongs to you.

 

Wood Refinishing

 

Will you strip existing coatings, and how is this done?

 

Yes. In order to ensure proper material permeation, and uniform appearance it is necessary to strip all existing sealants and stains. To do this, we sand starting with medium grit paper, and working down to very fine grit. If the item being stripped is inside and can be remove, we will do this before we begin. If it cannot be removed, we will section off that area of the house with plastic sheeting to prevent dust dispersement, and clean the area before removing the plastic.

 

What kinds of stain can I choose from/do you recommend?

 

There are several stain options, including oil-base and waterborne stains, clear/transparent, tone, semi-transparent, and solid/opaque. They all have their advantages and can produce wonderful results, depending on your project type. Talk to our Estimator to find out more about what you should use.

 

What are my clean coat options/do you recommend?

 

Clear coats are also available in oil-base and waterborne options. You can get urethanes, polyurethanes, and varnishes, which all have their appropriate use. Talk to our Estimator to find out more about what should be used for your project.

 

Will you fill holes and imperfections?

 

Yes, we will use stainable wood putties to fill holes and imperfections before we begin staining.

 

For bare wood exterior siding, will you pressure wash?

 

Pressure washing most exterior bare wood siding is not recommended, as it can leave visible indentations in the surface, which are hard to remove. We will instead spray non-toxic cleaning agents, lightly scrub, and thoroughly rinse the surfaces with a garden hose.

 

Why is my wood siding/deck turning black, and how will you handle this?

 

Decks and siding can develop black and green algae if they are not maintained, or if the material used to color or protect them contains certain natural oils. These oils act as food for the algae. To remove the algae we use a non-toxic oxygenated cleaner, and scrub and rinse the surface.

 

Why is my wood siding/deck turning grey, and how will you handle this?

When bare wood exterior surfaces are coated with clear stains and sealants, a grey tone can develop from prolonged UV exposure. For decks, a light pressure washing will usually remove this. For siding, we apply mild cleaning agents, followed by light scrubbing and rinsing.

 

Concrete Staining

 

What prep will you perform?

 

We first remove stains from oil using proper solvents. Then the entire area to be stained is pressure washed to remove dirt and debris. If the surface is smooth or has an existing clear sealant, we will etch it.

 

Will you fill cracks and gaps, and how is this done?

 

Yes, we will patch cracks and gaps to limit their visibility. The product we use comes in a powder form that is mixed with water. We fill the area and smooth it out using a sponge

 

How will you apply the stain?

 

Solid stains are applied using a heavy nap roller. Semi-transparent stains can be applied with a high pressure or garden sprayer, foam applicators, rags, sponges, rollers, brushes, and even mops.

 

What is the difference between semi-transparent and solid/opaque stains?

Most of our projects utilize solid stains. They look a lot like paint, except that they are made to permeate into the substrate, rather than creating a film on top of it. Solid stain is best used for driveways, exterior walkways, and some interior floors. Semi-transparent stain looks more like a diluted paint, and is made to work with the elements of the existing concrete (color, pattern, etc.). Several colors and application techniques are often used to create a more artistic appearance. You’ve probably seen this in commercial establishments, like some grocery stores and restaurants.

 

Garage/Other Floor Coating

 

What prep will you perform?

 

First we will remove oil and other contaminants using proper solvents and scraping. Garage floors would then be pressure washed to remove dirt and debris. Most floors also require concrete etching to ensure a rough enough surface for proper material adhesion.

 

Will you fill cracks and gaps, and how is this done?

 

Yes, we will patch cracks and gaps to limit their visibility. The product we use comes in a powder form that is mixed with water. We fill the area and smooth it out using a sponge.

 

How will you apply the coating?

 

Most floor coatings are applied with a brush and roller.

 

How long does my floor have to dry before I can walk on it, put furniture back, etc.?

This is dependent on temperature and humidity. You can usually lightly walk on the surface within 6 hours. Heavier traffic and putting furniture back should wait at least 18 hours after the application is complete.

 

How long does my garage floor have to dry before I can drive and park on it?

This too is dependent on temperature and humidity. But you can probably expect to wait 72 hours before driving on your garage floor, once the application is complete.

 

Repair Services

 

What repair services do you offer?

 

We offer basic repair services, including hardware replacement, cleaning, and light fixture and ceiling fan replacement. Click here to see a better list.

 

Do you perform electrical, plumbing, carpentry, etc.?

Due to regulations by the license board, we are unable to perform these types of work.

 

Materials

 

What interior paint do you use?

 

Through many years of experience in the field, we have found that one cannot expect a single manufacturer’s products to work well on every type of project. For this reason, we use different product lines from various manufacturers that are appropriate for each project. Some of the brands we use for interior projects are Sherwin-Williams, Kelley-Moore, and Behr.

 

What exterior paint do you use?

 

As explained above, different projects require different material types made by different manufacturers. Some of the brands we use for exterior projects are Sherwin-Williams, Kelley-Moore, and Behr.

 

What prep materials do you use?

 

For patching materials we use Crawford’s Linseed Oil Putty, Bondo High-Performance Wood Filler, MH Ready Patch, and high-quality joint compounds and spackles from various manufacturers. For general caulking we primarily use Sherwin-Williams 850A, and 950A. Most sanding is done with aluminum oxide paper to limit wear from heat and pressure.

 

What wood stains and clear coats do you use?

We use wood stains made by General Finishes, Armstrong-Clark, and Sherwin-Williams, and clear coats from General Finishes, and Varathane.

 

What concrete stain do you use?

We use concrete stains manufactured by H&C, and Eco Procote.

 

What floor coatings do you use?

We use floor coatings from Sherwin-Williams, and Behr.

 

Bids

 

Do you charge to do estimates?

 

No, all estimates are completely free of charge.

 

How far are you willing to travel to look at my project?

 

We will travel anywhere in the bay area, and some of the surrounding areas further east. Click here to see our service area map.

 

Do I need to have the exact scope of my project figured out and colors selected before you come out?

While it does help us to have as much information as possible to provide a more comprehensive estimate, we realize this isn’t always possible. Our Estimator will be more than happy to provide suggestions on design, colors, or anything else you might need to get everything looking the way you want it.

 

How will I receive my estimate?

You will receive a type written proposal with the exact step-by-step process we will take to complete your project, including all payment schedule information. We usually submit proposals by email, but are willing to send them by mail or drop them off to you, if requested.

 

When will I receive my estimate?

You will usually receive your estimate the same day we look at your project, or the next morning. If for some reason we can’t get to it that fast, you should receive it in no less than 24 hours from the time we look at your project.

 

Why is there such a noticeable price difference between estimates from different companies?

The cost of a job is usually determined by the level of thoroughness, attention to detail, and quality desired. It costs more to properly prepare a surface for painting. The majority of the cost of painting is in the surface preparation and the labor involved in the application of the paint and not the actual cost of the paint itself. As with most other industries, generally you get what you pay for.

 

Warranties

 

Do you offer a warranty for painting projects?

 

Yes. You can see it here.

 

Do you offer a warranty for floor and deck projects?

Yes. You can see it here.

 

Payments

 

What forms of payment do you accept?

 

We accept personal and business checks for most projects, and cash for some small projects. We also accept all major credit cards through Square (Visa, Mastercard, Discover, and American Express). A small fee will be charged for all credit card transactions. If your card is swiped in person by one of our staff, the fee will be 2.75% of the amount being charged. If your card number needs to be entered manually (say of the payment is accepted over the phone), the fee will be 3.5% of the amount being charged, plus an additional 15¢.

 

Will my project require an upfront deposit?

 

Most projects under $2,000 do not require a deposit, unless the project carries a lot of expense in materials. Per contractor’s license law, we are not permitted to charge more than 10% of the project price or $,1000 for a deposit – whichever is less

 

Will I have to pay progress payments?

 

Some projects do require progress payments, usually not exceeding 25% of the project price. These payments are usually required after all prep is complete, and are thoroughly explained in your proposal.

 

When is the final payment due?

Final payments are usually due upon full completion of your project, once you are fully satisfied.

 

Will I receive an invoice?

Yes, you will receive a type written invoice for each payment you make.

 

Other

 

Are you licensed, bonded, etc.?

 

Yes we are licensed with the California State License Board (953050), bonded, and insured. Links to our license and surety information are in the footer below.

 

How long will it take to complete my project?

 

Once we start your project, we will not go off to do other projects until yours is complete. We can also work 7 days a week, if needed, to get your project done in a timely manner, or to meet your deadline. All projects vary widely in scope and the time it takes to complete them. But we will discuss more exactly the duration and schedule of your project before we begin.

 

How long will the paint take to dry/cure?

Paint dry times vary widely, and depend a lot on temperature and humidity. Most paint will dry to the touch within 2 hours, and should completely dry within 8 hours. For surfaces that touch other surfaces (like doors) or that have things placed on them (like shelves), it’s best to wait at least 8 hours before using them, and to be careful with them for at least 3 days.

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